Chatbots in the medical field

Authors

  • Lia Alimenti E-health & e-inclusion unit of the DASIC (Digital Administration and Social Innovation Centre) of the Link Campus University.
  • Eliseo Sciarretta Director of the DASIC (Digital Administration and Social Innovation Centre) Research Centre at Link Campus University.

DOI:

https://doi.org/10.61007/QdC.2021.1.25

Keywords:

chatbot

Abstract

Digitalisation has revolutionised many sectors, from the private to the more professional, changing the relationship between man and machine. Even the health sector is not exempt from this revolution. In fact, there has been a shift from the classic doctor-patient relationship with a paternalistic vision, to one where there is greater awareness and interaction between the two figures, generating a patient-centred model. Among the various innovations that have appeared in recent years, the authors have chosen to explore how digitisation and new technologies are changing healthcare, focusing on the use of chatbots in the medical field and the forms of interaction with them.

References

Sciarretta, E., Alimenti, L. (2019), “Wellbeing Technology: Beyond Chatbots”. In: Stephanidis C. (eds) HCI International 2019 - Posters. HCII 2019. Communications in Computer and Information Science, vol 1034. Doi: 10.1007/978-3-030-23525-3_70 , ISBN: 978-3-030-23524-6, Springer, Cham, 2019.

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Published

2021-12-15

How to Cite

Alimenti, L., & Sciarretta, E. (2021). Chatbots in the medical field. Community Notebook. People, Education and Welfare in the Society 5.0, (1), 71–74. https://doi.org/10.61007/QdC.2021.1.25

Issue

No. 1 (2021): Education, work and society in times of the global pandemic

Section

Empowerment Column

License

Copyright (c) 2021 Quaderni di comunità

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.